If you need to return a product or your entire order to us for a refund, warranty or replacement, this is where the instructions are.
As fellow customers ourselves, we understand exactly how frustrating it can be to have to return something. We have therefore decided to offer a generous return policy and have automated and optimized many of our processes to make things faster and more accurate. We sincerely hope that we can make things better for you while being as pleasant as possible.
We offer a thirty (30) calendar day replacement or refund policy for all qualifying products. If thirty (30) calendar days have passed since the shipping of your product, then a refund or exchange is not possible.
All warranty related issues should be processed with manufacture unless you are within our thirty (30) day return period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
NOTE: For all items that are received damaged, a claim must be filed with us within six (6) business days.
Several types of goods are exempt from being returned. These items include but are not limited to perishable goods, periodicals, sanitary goods, hazardous materials, flammable liquids or gases, and special/customized orders.
Only standard priced items may be refunded. Unfortunately, sale items or discounted items cannot be refunded.
To complete your return, we require a receipt or proof of purchase, as well as the product(s) that you are returning, in its original packaging. Returns can only be made in-store unless prior authorization has been given in advance.
Please do not send your purchase back to the manufacturer unless your product is no longer covered by our return policy. In most cases, it is better and faster to make use of our internal return system.
ONLINE ORDER RETURN PROCESS
For online orders, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund or exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
You can start the return process by logging in to your account or by clicking on the link within the invoice emailed to you upon purchase.
We do not accept unauthorized returns. All returns must have a valid Return Authorization Number (RAN) to be accepted.
All unauthorized returns will either be refused or held within our unauthorized return storage. Any unclaimed, unauthorized, returns will be destroyed or recycled after a period of forty-five (45) days.
Absolutely no in-store credit, refund, or replacement will be given for unauthorized returns.
PRODUCT REFUNDS (If applicable)
Refunds are subject to a restocking fee unless one of the following occurs:
The product we are issuing a refund for is no longer available.
The product is on backorder with an estimated restock time of more than thirty (30) days.
The product has not been shipped, packed, or processed.
Cases of fraud (A valid police report must be provided).
We shipped out the wrong product.
All product refunds that are not subject to a restock fee, are subject to an internal review. We may ask for photographs or other information, in order to correct the issue internally.
The internal review process keeps prices low and service standards high.
Shipping and handling fees are not refunded, unless we deem otherwise by internal review.
Upon the approval of your refund, our system automatically and immediately credits the return of your funds with our banking partner. Our banking partner then process your return within one to two banking business days. The reflection of your returned credit then depends upon the processing and crediting speed of the financial institution that you used during checkout. Typically, a return credit shows within your bank or credit card within five to eight business days; however some financial institutions could delay your return credit by up to three (3) weeks. Unfortunately, we have no control over this process and can only refer you to the financial institution that you used during purchase.
If it has been more than twenty-eight (28) business days and your financial institution does not acknowledge your return credit, please contact us so that we may verify the credit on our end.
RESTOCKING FEE (For Refunds)
All items that are processed for a refund are subject to a 10% restocking or recycling fee. This fee will be deducted from your refund. Please note that we can not refund any shipping or handling fees.
SHIPPING AND ORDER TRACKING
Please view our shipping policy for more information.